tag:blogger.com,1999:blog-15283331.post113974722734707234..comments2008-07-19T21:06:40.794+05:30Anuradhahttp://www.blogger.com/profile/00372329240504481682noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-15283331.post-1140067358344285922006-02-16T11:22:00.000+06:002006-02-16T11:22:00.000+06:00I also had several bad experiences as a result of their automation. I used to have a high credit limit and never payed my bills on time. But for that I was duly penalized by not getting the bonus points and I think a small fin. <BR/><BR/>More recently the automated system had reduced my credit limit which resulted in my line getting d/c despite me having 3 numbers under my name and having a long standing account since 1998.<BR/><BR/>At the time I was in pakistan on the Sahana Humanatarian mission and my dad had got an SMS on his phone the day before. He replied and said not to d/c since I was not in the country, but since there was no face to the sms, it ended up being d/c.<BR/><BR/>When I got back and learned that I couldn't even call the toll free customer support line I was furious. <BR/><BR/>They wanted me to pay before they reconnected, but I told them that unless they find a way to connect my line and notify me of it, I wont pay. Instead I will come to their office in 3 days, pay the complete amount and apply for disconnection of all theree lines due to unsatisfaction of service.<BR/><BR/>After about 30 min, I got a call back saying my line was reconnected, to which I went online promptly and paid.<BR/><BR/>This happened to me again about 2 months ago but I had already paid when I realized I had been d/c. Again I wanted to switch services but within a few hours it was connected.<BR/><BR/>I think automation is good, but the system should not allow one to loose the human touch to it.Budhttp://www.blogger.com/profile/12695956098117536253noreply@blogger.com